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Customer Assistance: Resolve your queries related to swaps, deliveries, exchanges, and more.
Have a question? We’re here to help!
Explore our FAQ section to get answers to common questions. If you need more assistance, our customer support team is always ready to help.
How do I track my swap?
Tracking your swap is simple! Once your item is in transit, you’ll receive an email with a tracking number. Just click on the number or enter it on our tracking page for real-time updates.
What is your swap return policy?
We offer a 30-day return window for hassle-free swaps. Items must be unused and in original packaging with tags. Contact support to initiate a return.
How long does a swap take?
We know you’re eager to get your swapped items. Standard shipping usually takes 3-5 business days within the US. Times may vary based on item availability and location, but we always aim for speedy delivery.
Do you provide international swaps?
Yes, we provide international swaps! Note that international shipping might take longer and customs fees may apply, which are the customer’s responsibility.